Privacy Policy

Privacy and Cookie Policy

All Solutions Lotus highly values your privacy and processes personal data in accordance with the General Data Protection Regulation (GDPR) and the ePrivacy Directive.

1. Personal data we process

We process personal data when you use our services or provide it to us yourself.

This includes, among other things:

  • First and last name
  • Address details
  • Phone number
  • Email address
  • Payment details
  • IP address
  • Order details
  • Data about your browsing behavior

2. Purposes of processing

We process your data exclusively for:

  • Processing and delivering orders
  • Handling payments
  • Customer service and communication
  • Improving our webshop
  • Marketing (only with consent)
  • Legal obligations

3. Legal bases (GDPR)

We process personal data based on:

  • Performance of a contract
  • Legal obligation
  • Legitimate interest
  • Consent (e.g., for marketing and cookies)

4. Retention period

We do not store data longer than necessary.

For administrative obligations, a retention period of 7 years applies.

5. Sharing with third parties

We only share data when necessary with:

  • Payment providers
  • Shipping partners
  • Hosting and IT services

We enter into data processing agreements with these parties.

We never sell personal data.

6. Cookies and tracking

Our webshop uses cookies and similar technologies.

Types of cookies

Functional cookies (necessary)

  • For the functioning of the webshop
  • No consent required

Analytical cookies

  • For insights into usage
  • Anonymized where possible

Marketing cookies

  • For advertisements and tracking
  • Only with consent

7. Cookie consent (ePrivacy)

Upon your first visit, we will display a cookie banner where you can set your preferences.

You can change or withdraw your consent at any time.

8. Managing cookies

You can delete or block cookies via your browser settings.

Please note that the website may not function optimally without cookies.

9. Your rights (GDPR)

You have the right to:

  • Access
  • Correction
  • Deletion
  • Restriction of processing
  • Objection
  • Data portability

Requests via:
allsolutionslotus@gmail.com

We will respond within 30 days.

10. Security

We take appropriate technical and organizational measures to protect your data.

11. Changes

We reserve the right to amend this policy.

12. Contact

For questions:
allsolutionslotus@gmail.com