Do you have a question? Chances are, your answer is below.
1. What is the delivery time for my order?
We process your order carefully within 1-2 business days.
After dispatch, the average delivery time is 3-7 business days.
2. What are the shipping costs?
Shipping costs are calculated automatically and clearly displayed during checkout.
3. Can I return my order?
Yes, you have the right to return your order up to 14 days after receipt.
Conditions:
- Products must be unused and in original packaging
- For hygienic reasons, opened products, such as essential oils, cannot be returned
4. How can I request a return?
You can request a return by sending an email to:
allsolutionslotus@gmail.com
Please include:
- your order number
- the reason for return
We will then carefully guide you through the return process.
5. When will I receive my refund?
After receiving and checking your return, the purchase amount will be refunded within 14 days via the original payment method.
6. Are your products safe to use?
Our products are carefully selected and composed.
We advise you to always follow the instructions for use on the packaging and to use the products consciously.
In case of doubt or specific circumstances, we recommend consulting a specialist.
7. Can I cancel my order?
Please contact us as soon as possible via email.
If your order has not yet been shipped, we can cancel it for you free of charge.
8. How can I contact you?
You can reach us via:
allsolutionslotus@gmail.com
We respond to messages carefully and aim to reply within 24 hours.
9. Do you offer a warranty on products?
We stand for quality and care.
Should something be amiss with your product, please do not hesitate to contact us.
We always look for a suitable and careful solution.
10. My order arrived damaged, what now?
We ask you to contact us within 48 hours of receipt.
Please include:
- clear photos of the product
- your order number
We will then provide a suitable solution.
11. Can I track my order?
Yes, once your order has been shipped, you will receive a track & trace code by email.
12. Are your products medically approved?
Our products are not a substitute for medical advice or treatment.
For health complaints or questions, we always advise consulting a doctor or qualified specialist.
✨ At All Solutions Lotus, a careful and refined experience is central - from order to use.